Returns & Exchanges
If you are not completely satisfied with your fragrance experience, we accept returns of unused items within 30 days of delivery.
1
Initiate Request
Email our support team with your order number and the reason for the return.
2
Pack Items
Securely place the unused incense in its original packaging to prevent breakage during transit.
3
Ship Return
Affix the provided return label and drop the package off at any authorized shipping center.
4
Receive Refund
Once received and inspected, your refund will be processed to your original payment method within 5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing